Shopping Cart
Your Cart is Empty
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

Kennel Terms & Conditions

Paws & Claws Retreat Boarding Kennels & Doggy Day Care

Please also refer to our Policies tab for detailed information on our Website Terms and Conditions, Sales Terms and Conditions, and Privacy Policy

Please Note: There is a minimum booking of 5 nights for Holiday Period (24 Dec - 3 Jan). We require a $50 deposit per dog for Christmas and New Year holiday reservations to hold a space for your dog. Cancellation for these periods before December 1st will result in a full refund. The deposit will not be refunded for reservations that are cancelled without proper notification. Deposit will be required at the time of the booking and are kept in a holding account. Reservations will not be confirmed until the deposit is received.


In order to utilise Paws & Claws Retreat's service you must fully complete required enrolment forms listed below. All dogs must have complete, up-to-date, and approved enrolment forms on file. All forms must be signed by the guardian(s).

Behaviour & Temperament

All dogs utilising our daycare or overnight stays services are temperament tested for suitability to socialise and play with other dogs. This helps to ensure the safety of all of the dogs in our care. All dogs must be non-aggressive and not food or toy protective. You will need to certify that your dog(s) have not harmed or shown any aggressive or threatening behaviour towards any person or any other dog(s). Please remember that your dog will be spending time with other dogs and that their safety and health is our main concern.

Paws & Claws Retreat reserves the right, without explanation, to restrict usage to any dog that it deems, in its sole discretion, to be unsuitable for our daycare or overnight stay services.

Paws & Claws Retreat Enrolment Forms

Each client must thoroughly read, complete and/or sign the:

  • Paws & Claws Retreat Boarding Kennels/Doggy Daycare Application
  • Paws & Claws Retreat Vet Release Form
  • Paws & Claws Retreat Medication Form (if applicable)
  • Paws & Claws Retreat Booking Sheet

By utilising our services and signing the forms, you consent that you have read it in its entirety, understand its contents completely, and acknowledge that Paws & Claws Retreat has limited liability regarding certain occurrences and incidents that may occur regarding your dog(s). While we take every precaution possible to ensure that all dogs in our care are healthy and safe, you must recognise that incidents will happen whenever dogs socialise together. Paws & Claws Retreat is not liable for injuries or illness that any dog may incur while in our care. Paws & Claws Retreat also reserves the right to quarantine, transport and/or take reasonable action regarding any dog in our care.


Payment must be made as goods and services are rendered. Paws and Claws Retreat accepts cash, personal cheque and internet banking. Please make cheque payable to “Paws & Claws Retreat”. Paws & Claws Retreat reserves the right to terminate services or suspend memberships if unpaid balances exist and sufficient notice of unpaid balances has been given.


Paws & Claws Retreat requires that all dogs remain current with the following vaccinations:

  • Distemper, Hepatitis, Parvovirus (DHP)
  • Kennel Cough (we require kennel cough vaccine every 12 months).
  • Leptospirosis (optional but preferred)

You are responsible for providing us with an up-to-date vaccination certificate from your vet verifying these vaccinations are current. Paws & Claws Retreat reserves the right to limit facility usage by members with expired vaccinations until valid proof of renewal is received.

Spaying & Neutering

Paws & Claws Retreat requires that all dogs be either spayed or neutered after they reach the age of 7 months.

We reserve the right to limit facility usage by clients whose dogs do not comply with this policy.

Flea & Worm Prevention

All dogs must be on a flea, tick & worm preventative. We do not allow flea collars as they are toxic and hazardous to dogs if bitten or chewed. If, at any time during our care, a dog is noticed to have fleas, treatment will be applied and charged to the parents.


All dogs must be in good health. On admission, all dogs must be free from any condition that could potentially jeopardise other guests. We will not admit any dog that we believe, at our sole discretion, to be a risk to the other animals in our care. It is your responsibility as a parent to notify us of any health related issues affecting your dog so that we can make an informed determination about how to best care for your dog.

Please do not bring your dog to Paws & Claws Retreat if he or she has diarrhoea, a cough, vomiting, fever, worms, fleas, or has exhibited any signs of a contagious or infectious disease or illness. 

If your dog is found to be sick, you or your emergency contact will be notified and your dog will be isolated until you can pick him or her up. Depending on the severity of the illness, we may also take your dog to the vet for further diagnosis and treatment.


Dogs are involved in play groups throughout their stay at Paws & Claws Retreat unless otherwise requested and arranged in advance. Play involves tug, fetch, chase or just wrestling with other dogs. Play can result in minor nicks, bumps/bruises or possible injury to joints, ligaments, tendons, etc. Owners will be notified upon pick-up of any "play injuries". Any serious problem will be addressed immediately. While every attempt to maintain a safe atmosphere is taken, dogs will be dogs. 

In the event of an injury to your pet, we will take the necessary steps to care for your loved one, however all parents must assume all financial responsibility.

Veterinary Care

At Paws & Claws Retreat, our top priority is the health and safety of your dog. In the event your dog requires medical attention, we will make every effort to obtain the appropriate treatment for your dog in a timely manner. If we are unable to contact you for any reason, Paws & Claws Retreat reserves the right to make decisions on your behalf for the well-being of your dog. Settlement for any veterinary bills that result from medical care for your dog will be your responsibility.

Leashes, Collars & Identification Tags

All dogs are required to have a quick release or martingale collar with proper identification. An identification tag must be attached to your dog’s collar with a legible name and phone number. If your dog does not have the proper collar and ID tag, we will provide one at your expense. Please ensure that the collar is well fitted and that your dog cannot slip out of the collar. We do not accept choke chains, prong/pinch collars or shock collars at our facility. Although owners' leashes will not be used within the facility, dogs must be transported to and from Paws & Claws Retreat with their own leashes. Paws & Claws Retreat does not take any responsibility for any damage that may occur to your dog’s collar or leash while in our care.

Toys, Blankets & Beds

Paws & Claws Retreat will provide your dog with all the amenities including a dog bed, food bowls, toys and blankets. However if you wish to bring some of your dog’s belongings, that may make your dog feel more comfortable, you may do so. Please ensure that all personal belongings are named clearly with permanent marker, especially for blankets. Paws & Claws Retreat does not take any responsibility for any belongings that are lost due to poorly written names or being unnamed.


Paws & Claws Retreat will provide good quality food for your dog. However, different dogs eat different types of foods. If you wish, you can bring your dog’s own food. If your dog is on a special diet, or require specific foods, we encourage you to bring your dog’s own food. This will help keep your dog’s dietary routine consistent, which helps minimise stress and prevents many digestive problems. When you bring in your own dog food, Paws & Claws Retreat encourage you package your dog's food in individual meal-sized portions. Each package should represent one meal, and each meal should be clearly marked with your dog's name and any special instructions. Pre-packing meals in this fashion ensures that our food supply is not depleted prematurely and that your dog is fed the usual amount.

Missed meals

Due to the new environment and changes in routine, some dogs may not eat their meals while in a boarding situation. We will monitor each dog to determine if and how many meals they have missed. For the health and well-being of your dog, we would not want him or her to go more than 2 days without a meal. As such, we may add can food to your dog’s regular meal to entice him or her to eat. Given the amount of exercise and activity your dog gets at Paws & Claws Retreat, it is important that we encourage our canine guests to eat.


A daily surcharge will apply for any dog requiring medication. Paws & Claws Retreat is able to administer any oral or topical medication. All medication needs to be labelled by your veterinarian, with the dog’s full name. Please bring the Paws & Claws Retreat Medication Form when you drop your dog off. We require you to bring at least two extra days of medication in case you need to extend your stay. In addition, please carefully review medication instructions with a Paws & Claws Retreat staff member at the time of reservation and check-in. We will only administer medications in a safe and responsible manner. If you fail to comply with the above instructions we reserve the right to stop administering medications to your dog as a safety precaution. If we are unable to contact you, we will arrange to consult a veterinarian. In most cases, we will contact your dog’s regular veterinarian so long as (s)he is available. Any resulting charges are your responsibility and are due when you pick up your dog. Please remember to collect all unused medications at the time of pick-up.